Shipping Policy
Where we ship
KAKAIYS ships worldwide from our atelier in Sialkot, Pakistan. We deliver to over 180 countries including the United States, United Kingdom, European Union, Canada, Australia, the GCC and most of Asia. If your country does not appear at checkout, please contact our Customer Care team.
Processing time
Every piece is hand-finished after your order is placed. Standard processing takes 6–9 business days from order confirmation to dispatch. You will receive an email with tracking information the moment your piece leaves the atelier.
Delivery estimates
- Pakistan: 2–4 business days
- United States & Canada: 4–7 business days (DHL / FedEx Express)
- United Kingdom & Europe: 3–6 business days (DHL Express)
- Middle East & GCC: 2–4 business days
- Australia, New Zealand, Asia: 5–8 business days
- Rest of world: 7–14 business days
Shipping cost
Shipping is complimentary on every order, worldwide. There are no minimums and no hidden handling fees — every KAKAIYS piece is delivered to your door via fully tracked, insured express courier at no additional cost.
Duties & taxes
All international orders are shipped DDU (Delivered Duty Unpaid). Any import duties, customs fees or local taxes levied by the destination country are the responsibility of the recipient. We declare every parcel at full retail value as required by international law.
Tracking your order
Once dispatched, you will receive a tracking number by email. You can track your shipment in real time via the courier's portal. If you have not received tracking within 5 business days of placing your order, please contact us at care@kakaiys.com.
Lost or damaged parcels
Every shipment is fully insured. In the rare event your parcel arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date and we will arrange a replacement or full refund.
Failed delivery & refused parcels
If a parcel is returned to us because the recipient was unreachable, the address was incorrect, customs duties were refused, or delivery was declined, we will contact you to arrange redelivery. Redelivery shipping costs and any return-to-origin charges levied by the courier are the responsibility of the customer.
Force majeure
Delivery times are estimates and may be affected by events beyond our reasonable control — including customs inspections, courier disruption, strikes, severe weather, natural disasters, pandemics or government action. We are not liable for delays caused by such events but will keep you informed and work to deliver your order as soon as possible.