Privacy Policy

KAKAIYS ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or make a purchase.

1. Information we collect

We collect the following categories of information:

• Account data: name, email, password (encrypted).
• Order data: shipping address, billing address, phone number, items purchased.
• Payment data: processed securely by our payment provider (2Checkout / Verifone). We never store full card numbers on our servers.
• Technical data: IP address, browser type, device, pages viewed, referral source.
• Marketing data: email preferences and subscription status.

2. How we use your information

• To process and fulfil your orders
• To communicate about your order status and shipping updates
• To respond to customer service inquiries
• To send marketing emails (only if you opt in — you may unsubscribe at any time)
• To improve our website, products and services
• To detect, prevent and address fraud or technical issues
• To comply with legal obligations

3. Sharing your information

We share your information only with trusted third parties who help us operate our business:

• Payment processors (2Checkout / Verifone) to process payments securely.
• Shipping partners (DHL, FedEx, local couriers) to deliver your order.
• Email service providers for transactional and marketing emails.
• Analytics providers to understand site usage in aggregate.

We never sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our site. You may disable cookies in your browser, but some site features may not work properly.

5. Data retention

We retain your personal data for as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes and enforce agreements.

6. Legal basis for processing (GDPR)

If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases under the GDPR:

• Performance of a contract — to process and ship your order, handle returns and provide customer service.
• Legitimate interests — to prevent fraud, secure our site, improve our products and services, and communicate with you about your account.
• Consent — for marketing emails and non-essential cookies. You may withdraw consent at any time.
• Legal obligation — to comply with tax, accounting, customs and consumer-protection laws.

7. International transfers

Your data may be processed in Pakistan and in countries where our service providers operate (including the EU, UK and US). Where required, we use appropriate safeguards such as Standard Contractual Clauses to ensure your data receives an equivalent level of protection.

8. Your rights

Depending on your jurisdiction (GDPR, CCPA, etc.) you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@kakaiys.com.

9. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, secure authentication and access controls. However, no method of transmission over the internet is 100% secure.

10. Children's privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from minors.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be notified via email or a site banner.

12. Data Protection contact

For any privacy questions, data access requests, or to contact our Data Protection point of contact, email privacy@kakaiys.com. EU/UK residents also have the right to lodge a complaint with their local data protection authority.